Website terms of use & privacy policy
Last updated: 20/02/2026
PART 1 – WEBSITE TERMS OF USE
1. About Us
Ryan Castle Foundation (“we”, “our”, “us”) is a UK unincorporated association providing free counselling support to individuals aged 18–40 diagnosed with a terminal illness and their families.
By using this website, you agree to these Terms of Use. If you do not agree, please do not use our website.
2. Use of This Website
You agree to use this website:
For lawful purposes only
In a way that does not infringe the rights of others
Without attempting to gain unauthorised access to our systems
You must not misuse this website by knowingly introducing viruses or malicious material.
3. Not Medical Advice
The information on this website is provided for general information only. It does not constitute medical, legal, or professional advice.
Our services involve referral to independent counselling providers. The Foundation does not provide clinical treatment directly.
If you are in crisis or at immediate risk, please contact your GP, NHS 111, or emergency services (999).
4. Counselling Services Disclaimer
Ryan Castle Foundation facilitates access to counselling delivered by independent, qualified practitioners or partner organisations.
While we take reasonable steps to ensure providers are appropriately qualified and insured:
Counsellors operate as independent professionals.
Clinical responsibility rests with the counselling provider.
Any concerns about counselling practice may be addressed through our Complaints Policy.
5. Intellectual Property
All content on this website, including text, logos, and design, is the property of Ryan Castle Foundation unless otherwise stated.
You may not reproduce, copy or distribute content without written permission.
6. External Links
This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of external sites.
7. Limitation of Liability
To the extent permitted by law, Ryan Castle Foundation shall not be liable for:
Any indirect or consequential loss
Loss arising from use of this website
Temporary unavailability of the website
Nothing in these Terms limits liability for death or personal injury caused by negligence.
8. Changes to These Terms
We may update these Terms from time to time. Continued use of the website constitutes acceptance of any changes.
PART 2 – PRIVACY POLICY
1. Who We Are
Ryan Castle Foundation is the Data Controller for the purposes of UK data protection law.
We are registered with the Information Commissioner’s Office (ICO).
Contact: ryancastlefoundation@gmail.com
2. What Information We Collect
We may collect:
Name, email address, phone number
Address and date of birth
Emergency contact details
Information provided in referral forms
Health and diagnosis information (where relevant)
Website usage data (e.g., analytics)
We only collect information necessary to provide our services.
3. How We Use Your Information
We use personal data to:
Respond to enquiries
Assess and arrange counselling referrals
Communicate about services
Meet safeguarding responsibilities
Comply with legal obligations
Improve our website and services
We do not sell or trade personal data.
4. Lawful Basis for Processing
We process personal data under:
Consent
Legitimate interests (to operate our charity)
Legal obligations
For health and sensitive data:
Explicit consent
Provision of health/social care support
Safeguarding obligations
You may withdraw consent at any time.
5. Sharing Information
We may share relevant information with:
Outsourced counselling providers
Safeguarding authorities where required
Legal or regulatory bodies
We only share what is necessary and ensure appropriate safeguards are in place.
6. Data Security
We take appropriate technical and organisational measures to protect personal data, including:
Secure password-protected systems
Restricted access
Encrypted or secure cloud storage
Confidentiality agreements
If a serious data breach occurs, we will act in accordance with UK GDPR requirements.
7. Data Retention
We keep personal data only as long as necessary, including:
Referral records (typically up to 7 years)
Enquiries (up to 12 months)
Governance records (as legally required)
Data is securely deleted when no longer required.
8. Your Rights
You have the right to:
Access your data
Correct inaccurate information
Request deletion (where applicable)
Restrict or object to processing
Withdraw consent
Lodge a complaint with the ICO
To exercise your rights, contact: ryancastlefoundation@gmail.com
You can also contact the ICO at: www.ico.org.uk
9. Cookies
Our website may use essential and basic analytics cookies to improve user experience.
You can control cookies through your browser settings.
10. Contact
If you have any questions about these Terms or our Privacy Policy, please contact: